Due to the commercial activities carried out by APLUS LOGISTICS S.A. de C.V., in some cases data and information of users are collected and/or transmitted, which is done for purposes related to our business and always with the absolute commitment to protect the privacy of your data.
Our Privacy Notice ensures that any information you provide to us will be kept private and secure. Below you will find the details of what information we collect, how we collect it, how we use it and the means for the user to exercise their rights of access, rectification, cancellation and opposition (ARCO Rights) under the Federal Law on Protection of Personal Data Held by Private Parties.
APLUS LOGISTICS S.A. de C.V. will do everything in its power to protect the privacy of the information. It may happen that by virtue of judicial orders or legal regulations, APLUS LOGISTICS S.A. de C.V. may be forced to disclose information to authorities or third parties, or in cases where third parties may intercept or access certain information or data transmissions, in which case APLUS LOGISTICS S.A. de C.V. will not be liable for the information that is disclosed in such ways.
This document is an integral part of the Terms and Conditions of APLUS LOGISTICS S.A. de C.V. By accepting the Terms and Conditions the user accepts the terms of the Privacy Notice contained herein. By browsing this site the user is voluntary, so it is considered that the user accepts both this Privacy Notice and the Terms and Conditions of APLUS LOGISTICS S.A. de C.V.
II. Responsible for the protection of your personal data
APLUS LOGISTICS S.A. de C.V. with address at Libramiento Sur 12 Street, Texcacoa, 54605, Tepotzotlán, Mexico State, Mexico, is responsible for the treatment of your personal data.
How to contact us:
APLUS LOGISTICS S.A. de C.V. with address at Libramiento Sur 12 Street, Texcacoa, 54605, Tepotzotlán, Mexico State, Mexico. Email: info@aplus-logistica.com or Phone: 525556988025
III. Purposes and use of your personal data
Your personal data will be used by APLUS LOGISTICS S.A. de C.V. for the following purposes:
- To provide the services and products requested by you.
- Inform about changes or new products or services that are related to the contracted or purchased by the customer that APLUS LOGISTICS S.A. de C.V. considers may be of your interest (via mail, social networks such as Facebook or Instagram or any other, cell phone applications, SMS, etc.).
- Inform about promotions or discounts that APLUS LOGISTICS S.A. de C.V. considers may be of your interest (via mail, social networks such as Instagram or Facebook or any other, cell phone applications, SMS, etc.).
- Deliver the products or provide the services that have been purchased or contracted by the customer.
- To comply with obligations contracted with our customers.
- Evaluate the quality of service.
- Conduct internal studies on consumption habits and market research.
- Proceed to the billing and collection of the product and / or service purchased by the user.
- Get in direct contact with you whenever it is considered convenient in order to offer you by different means and ways (including mail, social networks such as Instagram or Facebook or any other, cell phone applications, SMS, etc.) other products and / or services.
- Improve our commercial and promotional initiatives to analyze the pages most visited by users, searches performed, improve our content offerings, customize such content, presentation and services.
- Send information or messages about new products and/or services, show advertising or promotions and banners that are of interest to our users, news about APLUS LOGISTICS S.A. de C.V., as well as any other information we deem convenient.
- To provide the personal data of the users to the entities that intervene in the resolution of disputes between them, such as: Insurance Companies or competent courts to solve such disputes.
- Send you e-mails related to APLUS LOGISTICS S.A. de C.V. and its services.
IV. What personal information do we collect and from where?
For the purposes outlined in this Privacy Notice, we may collect your personal data in different ways: (i) when you provide it to us directly; (ii) when you visit our website or use our online services; and (iii) when we obtain information through other sources that are permitted by law.
Personal data we collect directly from you:
We collect your personal data directly when you provide it to us yourself by various means, such as when you participate in our promotions or give us information in order for us to provide you with a service. The information we collect in this way may include, but is not limited to: first and last name, gender, occupation, address, e-mail address, date of birth, telephone number, payment method details, and information you like.
We also collect personally identifiable information (PII) that is voluntarily submitted during the registration process or in response to requests made by APLUS LOGISTICS S.A. de C.V. We may also collect your Internet Protocol (IP) address to help diagnose problems with our server. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you within a particular session and to gather broad demographic information.
Personal Information We Collect from Other Sources:
We may obtain information about you from other sources permitted by law, such as online social networks such as Instagram and Facebook among others, cell phone applications, the phone or work directories. The data we obtain through these means can be, among others: name and surname, address, e-mail address, date of birth, telephone number, details about the method of payment.
V. Limiting the use or disclosure of your personal data
You may stop receiving promotional messages by landline or cell phone, or via e-mail, by sending a request to that effect to the following address: info@aplus-logistica.com
VI. Exercise of ARCO Rights (access, rectification, cancellation and opposition)
You have the right to access your personal data in our possession and the details of their treatment, as well as to rectify them in case they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes stated in this Privacy Notice, or they are being used for non-consensual purposes or the contractual or service relationship has ended, or oppose to their treatment for specific purposes.
The mechanisms that have been implemented for the exercise of such rights are through the submission of the respective request to info@aplus-logistica.com
Your request must contain the following information:
a. Name and surname, address, e-mail address (or any other means by which you will be notified of the response to your request), date of birth, and telephone number, attaching a copy of an official identification.
b. In case you are a legal representative, attach a copy of the document accrediting you as such.
c. Clear and precise description of the personal data with respect to which you are seeking to exercise any of the aforementioned rights.
d. Any other element or document that facilitates the location of the personal data.
e. A clear and precise description of the right sought to be exercised, on what grounds and for what purposes.
f. In the case of requests for rectification of personal data, the holder must indicate the modifications to be made and provide the documentation supporting his request.
The deadlines for responding to your request are as follows: the response will be communicated within a maximum period of twenty days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted, so that, if appropriate, it becomes effective within fifteen days from the date on which the response is communicated. In the case of requests for access to personal data, the identity of the applicant or legal representative, as the case may be, must be proven.
The aforementioned terms may be extended by APLUS LOGISTICS S.A. de C.V. only once for an equal period, as long as it is justified by the circumstances of the case and the applicant is notified.
APLUS LOGISTICS S.A. de C.V. may deny access to personal data or to rectify or cancel or grant opposition to the processing thereof, in the following cases:
a. When the applicant is not the owner of the personal data or the legal representative is not duly accredited to do so.
b. When the personal data of the applicant are not found in its database.
c. When the rights of a third party are harmed.
d. When there is a legal impediment or the resolution of a competent authority that restricts access to personal data or does not allow the rectification, cancellation or opposition of the same.
e. When the rectification, cancellation or opposition has been previously made.
The refusal referred to in the preceding paragraph may be partial, in which case the data controller will carry out the access, rectification, cancellation or opposition required by the data owner.
In all the above cases, the data controller must inform the reason for its decision and inform the holder, or if applicable, the legal representative, within the deadlines established for such purpose, by the same means by which the request was made, accompanying, if applicable, the evidence that may be relevant.
For further information, please contact the privacy office at info@aplus-logistica.com
VII. Revocation of consent for the processing of your data
At any time, you may revoke the consent you have given us for the processing of your personal data, so that we stop using them. To do so, it is necessary that you submit your request to the following e-mail info@aplus-logistica.com
Your request must be accompanied by the following information:
a. Name and surname, address, e-mail address, date of birth, and telephone number, attaching a copy of an official identification.
b. In case you are a legal representative, attach a copy of the document that accredits yourself.
c. Clear and precise description of the personal data you wish us to stop using and indicate if it is all of them.
d. Any other element or document that facilitates the location of the personal data.
Within a maximum period of twenty days we will respond to your request and will inform you about the origin of the request through the e-mail address you have provided in your request.
VIII. Your data may be transferred, sent to another country or shared with others.
Your personal data may be transferred and processed inside and outside the country, by persons other than this company. In that sense, your information may be shared with subsidiaries, affiliates, related parties, credit institutions with which APLUS LOGISTICS S.A. de C.V. has agreements to provide its services, and other third parties that APLUS LOGISTICS S.A. de C.V. considers convenient to comply with the services and activities indicated in section III of this Privacy Notice.
We undertake not to transfer your personal information to third parties without your consent, except for the exceptions provided for in article 37 of the Federal Law for the Protection of Personal Data in Possession of Individuals, as well as to carry out this transfer in the terms established by said law.
If you do not express your opposition to the transfer of your personal data, it will be understood that you have given your consent. The opposition may be expressed by e-mail to info@aplus-logistica.com
If there is a sale, merger, consolidation, change in corporate control, substantial transfer of assets, reorganization or liquidation of APLUS LOGISTICS S.A. de C.V., then, at our discretion, we may transfer, sell or assign the information collected on this site to one or more relevant parties.
IX. Privacy Notice modifications
We reserve the right to make changes or updates to this Privacy Notice at any time in order to comply with new legislation, internal policies or new requirements for the provision or offering of our services or products.
These modifications will be available to the public through the following means: (i) on our website in the Privacy Notice section: https://www.logistica-aplus.com/privacy or (ii) we will send them to the last e-mail address you have provided us. The modifications will take effect immediately upon the occurrence of either of the two events set forth in this paragraph.
X. Use of cookies and web beacons
Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page. They allow the Internet server to remember some information about the user, including his or her preferences for viewing pages on that server, name and password.
Web beacons are images inserted in an Internet page or e-mail that can be used to monitor the behavior of a visitor. They are used to store information about the user's IP address, duration of interaction time on that page and the type of browser used, among others.
We inform you that we use cookies and web beacons to obtain personal information from you. For example:
● Your browser type and operating system.
● The Internet pages you visit.
● The links you follow.
● The IP address.
● The App you visited before entering our site.
XI. Security and Storage
We employ a variety of security techniques to protect your data from unauthorized access by visitors to the site or outside our company. It should be noted that no transmission over the Internet can be guaranteed to be completely secure, so while we strive to protect your personal information, the security of the transmission of any information cannot be guaranteed or warranted. Once we receive the data, we will do our best to safeguard the information on our server. Therefore, APLUS LOGISTICS S.A. de C.V., is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, nor for the improper use of the information obtained by such means.
At the moment of contracting a service or purchasing a product online, bank data will be requested, for which we are committed to offer security and confidentiality. For this purpose, we have a secure server under the SSL (Secure Socket Layer) protocol so that the information sent to us is transmitted encrypted to ensure its protection. To verify that you are in a protected environment, make sure that an "S" appears in the navigation bar “httpS".
When you are on our site, you will share your information with APLUS LOGISTICS S.A. de C.V., unless otherwise specified. We do not assume any obligation to keep confidential any other information that the user provides through newsletters, online chats or social networks (Twitter, Facebook, etc.), as well as the information obtained through cookies.
XII. Complaints and claims for improper processing of your personal data
If you believe that your right to protection of personal data has been altered by any conduct of our employees or our actions or responses, you presume that in the treatment of your personal data there is any violation of the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, you may file a complaint or complaint with the Federal Institute of Access to Information and Data Protection (IFAI). For more information, please visit www.ifai.org.mx
